PRE-ORDER POLICY

BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:

  1. Pre orders require payment to be made at checkout. 

  2. Please note that due to the nature of pre-order items, we will not be accepting cancellations. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.

  3. We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 6 weeks. We will ship orders the moment they are available.

4.Sometimes the ordered items will arrive later than 8 weeks due to several factors (eg: customs)

  1. Please do not order if you are unable to wait. 

  2. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.

  3. Once you place an order with us, it means that you are willing to accept these terms & conditions

  4. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form. We will not entertain such requests to protect the privacy and security of our customers.

  5. Once the products have landed and received by our team. You will then be informed via email and our social media platforms. We will immediately have all your orders packed in the next 24 Hours and schedule it for shipment. In the case of lost items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us.

RETURNING YOUR PRE ORDER

Once the item has been sent to your specified delivery address you can return the item for a full refund of the product within 7 days as per our Shipping & Return Policy

How long will it take to ship out my pre-order?

Once the item is available in our warehouse, your order will be dispatched within two days.

When a delay occurs and why?

The items of our collection are exclusive. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.